Frequently Asked Questions

How do I find a drainage company near me?

Use our search tool on the homepage to find drainage companies in your area. You can search by city, postcode, or company name. We list over 6,000 drainage companies across the UK.

What should I do if I have a blocked drain?

First, avoid using the affected drain. For minor blockages, you can try using a plunger or drain rod. For persistent or severe blockages, contact a professional drainage company who can clear it safely and identify the underlying cause.

How quickly can a drainage company attend?

Most drainage companies offer same-day service for emergencies. Many provide 24/7 emergency call-out services and can typically attend within 1-2 hours for urgent issues like severe blockages or flooding.

How much does drain unblocking cost?

Drain unblocking costs vary depending on the severity and location:

• Simple blockage clearance: £80-£150
• Main drain clearance: £150-£300
• Complex blockages requiring jetting: £200-£500
• Emergency call-out (out of hours): Additional £50-£100

How much does a CCTV drain survey cost?

CCTV drain surveys typically cost between £100-£300 for domestic properties, depending on the length and complexity of the drainage system. Some companies include a survey report with recommendations.

Do drainage companies charge call-out fees?

Many drainage companies include the call-out fee in their service price. However, emergency call-outs outside normal hours may incur an additional charge. Always ask about pricing upfront when booking.

What counts as a drainage emergency?

Drainage emergencies include:

• Severe blockages causing flooding
• Sewage backup into property
• Collapsed or broken drains
• Persistent foul odours
• Overflowing manholes or gullies

Are drainage companies available 24/7?

Many drainage companies offer 24/7 emergency services. Use our directory to find companies that provide round-the-clock emergency drainage services in your area.

Who is responsible for blocked drains?

You're responsible for drains within your property boundary. The water company is responsible for public sewers and lateral drains (pipes connecting your property to the public sewer). Check with your drainage company if you're unsure.

What is drain lining and when is it needed?

Drain lining is a no-dig repair method where a resin-coated liner is inserted into damaged pipes and cured to create a new pipe within the old one. It's ideal for cracked or tree root damaged drains and costs £80-£150 per metre.

What does a CCTV drain survey show?

A CCTV survey uses cameras to inspect your drainage system, identifying blockages, cracks, root ingress, misaligned pipes, and structural damage. You'll receive a detailed report with video footage and recommended repairs.

What is high-pressure water jetting?

High-pressure water jetting uses powerful water jets to clear stubborn blockages, remove scale buildup, and clean drainage pipes. It's effective for grease, tree roots, and debris that can't be cleared with rods.

Do I need a septic tank service?

If your property isn't connected to mains sewerage, your septic tank should be emptied every 12 months. Regular servicing prevents overflow, blockages, and environmental contamination.

What should I look for when choosing a drainage company?

Consider these factors:

• 24/7 emergency availability
• Full insurance and public liability cover
• CCTV survey equipment
• Clear, upfront pricing
• Customer reviews and ratings
• Range of services (unblocking, repairs, CCTV, jetting)

Should I get multiple quotes?

For non-emergency work like drain repairs or installations, it's advisable to get 2-3 quotes. For emergencies, focus on finding a reputable company that can attend quickly.

What qualifications should drainage engineers have?

Look for drainage companies with engineers trained in confined space working, CCTV surveying, and high-pressure jetting. Many reputable companies are members of professional bodies like the National Association of Drainage Contractors (NADC).